LS Management Group OÜ
In force from 01.01.2024 г.
THIS DOCUMENT GOVERNS THE RELATIONSHIP BETWEEN THE BUYER AND THE OPERATOR OF THE ONLINE STORE WWW.LSTE.EU, THE COMPANY LS MANAGEMENT GROUP OÜ. BY PURCHASING A GOODS FROM THE ONLINE STORE WWW.LSTE.EU, THE BUYER AGREES TO THESE TERMS AND CONDITIONS, CONFIRM THAT YOU UNDERSTAND THE TERMS AND OBLIDE TO COMPLY WITH THEM.
1. General provisions
1.1. The website www.lste.eu or lste.eu is an online store (hereinafter referred to as the Store), operating in accordance with the legislation of the Republic of Estonia.
1.2. The owner and operator of the Store is LS Management Group OÜ, with registration number 10889291, located at Pärnu mnt 142, 11317 Tallinn, Estonia, hereinafter referred to as the Seller.
1.3. These terms govern the relationship between the Seller and the Buyer when the Buyer purchases goods distributed through the Store and their delivery to the Buyer. The contract is considered concluded upon receipt of order confirmation from the Seller, regardless of the moment of payment.
1.4. The Buyer, within the meaning of these Terms, is a legal and capable individual or legal entity. The seller has the right to limit the possibility of selling certain goods to individuals who are not entrepreneurs.
1.5. A consumer is an individual who enters into a transaction that is not related to the implementation of independent economic or professional activities.
1.6. Ordering goods in an online store is an offer to enter into a sales contract. These terms and conditions are the terms and conditions of the purchase and sale agreement. The contract is considered concluded upon receipt of order confirmation from the Seller, regardless of the moment of payment.
1.7. In their relations, the Buyer and the Seller are guided by these conditions, as well as the legislation of the Republic of Estonia and the European Union.
2. Registration and personal data
2.1. To purchase goods distributed through the Store, the Buyer have to register. During the registration process, the Buyer provides the Seller with personal data to the extent necessary to complete the order and its delivery.
2.2. The Seller undertakes to store and use the personal data provided by the Buyer in full compliance with the law of the Republic of Estonia on the protection of personal data, the General Data Protection Regulation (GDRP), EU 2016/679, 04/27/2016, as well as the conditions stipulated in the privacy statement and the conditions for processing personal data.
2.3. The Seller undertakes not to distribute publicly and/or to a limited circle of persons, for money and/or free of charge, personal information received from the Buyer, except in cases where the indication of some personal data is necessary to transfer the goods to the Buyer (including indicating the delivery address on the product packaging and in the waybill) or when the sale of goods is possible only if information about the end user of the goods is transferred to the manufacturer. In cases where the transfer of information is necessary, the information is transferred only to the extent necessary to place an order with the manufacturer and timely and safe delivery of the Goods to the Buyer.
2.4. The Seller is not responsible for the accuracy of the data provided by the Buyer. The Buyer is solely responsible for orders that cannot be fulfilled or executed with a delay, if non-delivery or delay in delivery of the goods occurred due to the fact that the Buyer provided incorrect or inaccurate data.
3. Procedure for ordering goods
3.1. All prices in the online store catalog are presented in Euros. Prices do not include VAT. For buyers - legal entities or individual entrepreneurs who are not residents of the Republic of Estonia, but who are residents of another country of the European Union, in order to sell goods without VAT, they must provide the Seller with a valid VAT number. Otherwise, a sales tax of 22% is added to the price, and from the moment of registration of the Seller under OSS, a sales tax is added at the rate applicable in the country of the Buyer, a resident of the European Union or a person located in a country of the European Union and ordering goods to this country.
3.2. The Buyer may request a price if it is not stated or if he wishes to try to obtain a better price than that stated in the catalogue, in which case the price proposed by the Seller in the price quotation will apply.
3.3. To order a Product, the Buyer adds selected product items in the required quantity to the virtual cart. Adding a product to a virtual cart is done by clicking on the “Add to cart” button located on the product description page.
3.4. After filling the virtual basket with the selected goods, the Buyer proceeds to placing an order. To place an order, the Buyer checks the delivery address entered during registration and, if necessary, changes it, selects a delivery method and pays for the order using any method proposed by the system. The order is considered completed upon receipt of order confirmation from the Seller.
3.5. The goods can only be delivered to those countries in which the Seller is authorized to sell by relevant agreements with manufacturers. The Seller notifies the Buyer of the impossibility of delivering the Goods to the Buyer’s country within one day from the date of placing the order or from the moment, when manufacturer informed the Seller about impossibility to sell the Goods to the Buyers country.
3.6. The product is supplied in a configuration corresponding to the manufacturer's configuration, unless otherwise specified in the product description.
3.7. The Seller reserves the right to inform the Buyer within 5 (five) days about the impossibility of fulfilling the order due to the lack of the required product or the required quantity of the selected product in the warehouse of the Seller or manufacturer and offer him the opportunity to choose another product. The cost of the order is recalculated in accordance with the new composition of the order. If, after adjusting the order, the purchase price is higher than the previously paid purchase price, the Buyer undertakes to pay the difference to the Seller. If, after adjusting the order, the purchase price is less than the previously paid purchase price, the Seller returns the difference to the Buyer within 14 banking days from the date the new purchase price is determined.
3.8. Orders are accepted within 24 hours.
3.9. The electronic system of the online store generates a preliminary invoice for the Buyer, which is not a primary document. The final invoice will be sent to the Buyer separately to the email address provided by the Buyer within two (2) business days of placing the order. In the event that the order cannot be fulfilled immediately, the Seller will send the Buyer a proforma invoice, and a commercial invoice will be sent to the Buyer within two (2) business days from the date of dispatch of the Goods to the Buyer.
3.10. The order cannot be cancelled if the devices are ordered from the Manufacturer for the Buyer and under the specific Buyers order or if by the moment of cancellation the devices are ready to be shipped from the manufacturers warehouse or its in transit or its delivered to the destination point.
4. Payment procedure and methods
4.1. Payment for goods is carried out on an advance payment basis at the time of placing the order using any method proposed by the system. Payment for goods can be made using credit cards or bank transfer.
4.2. The goods are considered paid for from the moment the required amount is received in the Seller’s bank account.
4.3. Ownership of the goods passes from the Seller to the Buyer from the moment of full payment.
4.4. An order that has not been paid within seven (7) days will be cancelled.
5. Delivery of goods
5.1. Delivery of goods on the territory of the Republic of Estonia is carried out by courier or postal organization, or the goods can be received by the Buyer personally at the Seller’s office if the Buyer has chosen this method of receiving the goods when placing an order. The risk of accidental loss or damage to the goods passes to the Buyer from the moment the Buyer receives the goods.
5.2. Delivery of goods outside the Republic of Estonia is carried out by courier or postal organization. The risk of accidental loss or damage to the goods passes from the Seller to the Buyer from the moment the goods are transferred to the courier or postal organization for transportation.
5.3. The seller undertakes to properly package and label the goods. Packaging and labeling of the goods must ensure its safety during transportation.
5.4. If the ordered goods are present at the Seller’s warehouse in the required quantity, the goods are shipped within 7 (seven) working days from the date of payment for the order. If the ordered product and its required quantity are not in the Seller’s warehouse, but are present in the manufacturer’s warehouse, the goods are shipped within 45 (forty-five) days from the date of payment for the goods by the Buyer, unless otherwise determined by the Seller separately after placing the order.
5.5. If delivery by the method chosen by the Buyer to the specified region or country is impossible for any reason, the Seller and the Buyer determine a different delivery method and its cost.
5.6. If the goods are not accepted from the carrier, the Buyer shall bear the costs of returning the goods and, if necessary, pay for their re-shipment to the Buyer.
5.7. The dispatch period indicated in the product description is informative and does not constitute an obligation for the Seller to ship the product within the specified period. If the Buyer does not agree with the specified delivery date, he has the right to cancel the order and withdraw from the purchase and sale agreement within two (2) business days from the moment he was sent information with the specified delivery date. Later cancellation of the order and withdrawal from the purchase and sale agreement is possible only with the consent of the Seller.
6. Warranty, period and procedure for filing claims, right to withdraw from the contract
6.1. Buyers who are individuals who are not entrepreneurs without forming a legal entity and who have the status of a consumer within the meaning of Article 34 of the Law of Obligations Act of the Republic of Estonia have the right to return the goods to the Seller and terminate the sales contract in accordance with Art. 56 of the Law of Obligations Act of the Republic of Estonia, if for any reason this is necessary. The buyer, a legal entity or individual entrepreneur, does not have the rights to return the goods specified in this paragraph.
6.2. When returning goods in accordance with clause 6.1. of present Terms, the product must not be used and must be packaged in its original packaging; the original packaging must not be damaged, the Buyer must take all measures to minimize damage to the packaging of the goods during unpacking of the goods; the product must be fully assembled; The product must bear the manufacturer's markings, including indications of the product serial numbers.
6.3. Upon withdraw from the purchase and sale agreement in accordance with clause 6.1. of these Terms, the Buyer independently pays the costs of delivering the goods to the Seller. The goods must be packaged and labeled in such a way that they are not damaged during transportation.
6.4. The Buyer undertakes to immediately inform the Seller of his desire to withdraw from the purchase and sale agreement in accordance with clause 6.1. of these Terms and no more than within 14 days from the date of receipt of the goods, return the goods to the Seller. The product is considered returned from the moment it is received by the Seller.
6.5. The Seller undertakes, within 30 days from the date of receipt of the goods and its inspection, to return to the Buyer the paid purchase price, unless the Buyer and Seller agree otherwise.
6.6. Some products cannot be sold to the Buyer who is individual and has the status of a consumer, as indicated in the product description or as the Seller notifies the Buyer after placing the order.
6.6. The warranty period for the product is set by the manufacturer. For Buyers - individuals who are not entrepreneurs without forming a legal entity and have the status of a consumer, a minimum warranty period of 24 months applies.
6.7. The Seller carries out warranty repairs himself or transfers the goods for repair to the manufacturer, supplier or workshop indicated by them.
6.8. The Seller is not responsible for:
6.8.1. spoilage/damage to the product due to the fault of the buyer;
6.8.2. product malfunction as a result of improper operation;
6.8.3. normal wear and tear of goods resulting from normal use;
6.8.4. batteries and other consumable parts of the product.
6.10. The basis for accepting a product for warranty repair is an invoice or receipt confirming the purchase of this particular product from the Seller.
6.11. The time during which the product was under warranty repair and/or maintenance does not extend the warranty period.
6.12. The warranty period starts from the moment the Buyer receives the goods.
6.13. In the event of a warranty claim, the Buyer must immediately notify the Seller, provide details, send copies of the document confirming the purchase of the goods and transfer the goods to the Seller or to the service workshop indicated by the Seller.
6.14. In the event of a warranty claim, the Buyer undertakes to deliver the defective product to the Seller or to a service workshop specified by the Seller at its own expense.
6.15. We are not liable for any direct or indirect, special, incidental or natural damages arising from the use or inability to use the devices or information provided. This includes, but is not limited to, loss of data, lost profits, personal injury or death, property damage, etc., even if Company or its representative has been advised of the possibility of such consequences.
7. Force majeure
7.1. A breach of obligation is excusable if one of the parties violated the obligation due to force majeure. Force majeure is circumstances the occurrence of which the party could not influence, and, based on the principle of reasonableness, it could not be expected from it at the time of concluding the contract to take this circumstance into account or prevent it or overcome the obstacle or its consequences.
8. Settlement of disputes
8.1. Disputes related to the fulfillment of these conditions, ordering goods from the online store and delivery of the ordered goods are subject to resolution by the parties through negotiations. If an agreement on the subject of the dispute is not reached through negotiations within 30 calendar days, the dispute is referred to the Harju County Court of the Republic of Estonia and is considered using Estonian Legislation.